Return & Refunds Policy
Please carefully review our Return and Refund Policy. This policy is valid for a duration of 30 days from the date of your order placement. By using our services, you agree to comply with the terms and conditions outlined below.
1. Returns and Refunds Eligibility
We accept returns and refunds for digital product keys under the following circumstances:
a. Product Key Not as Described: If the product key you received does not match the description provided at the time of purchase, you are eligible for a return and refund.
b. Product Key Not in Working Condition: If the product key you received is defective or does not function as intended, you are eligible for a return and refund.
2. Returns and Refunds Ineligibility
We do not accept returns and refunds under the following circumstances:
a. Product Key Already Delivered: Once we have successfully delivered the digital product key to the email address provided during the checkout process, we cannot accept returns or issue refunds.
b. Product Key in Working Condition: If the product key you received is functioning correctly and is as described, it is not eligible for a return or refund.
c. Exceeding the 30-Day Window: Returns and refunds will not be processed for orders in which 30 days or more have passed since the date of order placement.
3. How to Request a Return or Refund
If you meet the eligibility criteria outlined in section 1, and you wish to request a return or refund, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team via email at support@premiumcdkeys.com or contact us page within the 30-day window. Provide your order details and a clear explanation of the issue.
b. Verification: Our customer support team will review your request and may require additional information or documentation to verify your eligibility for a return or refund.
c. Resolution: Upon successful verification, we will initiate the return or refund process. This process may involve issuing a replacement product key or providing a refund to the original payment method used for the purchase, at our discretion.
4. Refund Processing Time
Refunds, when applicable, will be processed promptly. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
5. Contact Information
If you have any questions or require assistance with our Return and Refund Policy, please do not hesitate to contact our customer support team:
Email: support@premiumcdkeys.com
Contact page: https://www.premiumcdkeys.com/pages/contact-us
6. Changes to the Policy
We reserves the right to update or modify this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically to ensure compliance with our current guidelines.
By using our services, you acknowledge and agree to this Return and Refund Policy. If you do not agree with any aspect of this policy, we kindly ask that you refrain from using our services.
Thank you for choosing PremiumCDKeys. We value your satisfaction and are committed to providing you with a smooth and reliable experience.
Sincerely,
AHA Offers Limited
3400 Eglinton Ave E, Toronto, ON, Canada, M1H 2H8
Registration number: 1375519-3
support@premiumcdkeys.com